wikisolution
AEM Maintenance Service
AEM Maintenance Service
Không thể tải khả năng nhận hàng tại cửa hàng
Our maintenance and support package for projects that are already up and running is offered at a fixed monthly price. This package includes:
- Perform AEM official upgrades and patches
- Ensure smooth basic workflows: Content Creation, Meta Data Management, Server Operations, Site Management...
- Support Content team to create and manage Data Structure, Custom Fields...
- Support SEO team to create and manage Metadata Definitions.
- Manage AEM Cloud server
- Contact with Adobe for server related matters (Cloud Edition)
- Support debugging 3rd party application issues
- Small UI updates (which can be understood less than 2 hours of coding and not more than 10 requests a month)
SLA
SLA
4 hours first response for urgent issue
12 hours first response for non-urgent issue
Delivery
Delivery
Full UAT support for Client before delivery
Source code delivered to designated Client repo
Separate Quotation
Separate Quotation
Complete theme re-design
Fix bugs from 3rd party extensions
Develop new major custom features
Integrate with new major 3rd party services
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White Label Service
If you are looking for a backstage reliable vendor to implement Projects, please contact us at dat.huynh@wiki-solution.com Our team of experts is dedicated to providing reliable and efficient project implementation services.
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Consultancy
We welcome your inquiries and are prepared to provide customization for our Maintenance package tailored to address your market's specific needs
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Hassle-Free Escalation
We maintain a clear escalation channel with leaders, managers, and directors to promptly address your concerns with timely action plan