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wikisolution

Magento Maintenance Service

Magento Maintenance Service

$700.00 USD
$700.00 USD
Sale Sold out
Tax included.

Our Maintenance and Support package offers a fixed monthly price for existing projects, including:

- Perform Magento official upgrades and patches 

- Ensure smooth basic workflows: Checkout, Product Management, Order Management, Customer Management...

- Support IT team to manage on-premise server

- Manage Magento Cloud server

- Contact with Adobe for server related matters (Cloud Edition)

- Support debugging 3rd party application issues

- Small UI updates (which can be understood less than 1 hour of coding and not more than 10 requests a month)

SLA

4 hours first response for urgent issue
12 hours first response for non-urgent issue

Delivery

Full UAT support for Client before delivery
Source code delivered to designated Client repo

Separate Quotation

Complete theme re-design
Fix bugs from 3rd party extensions
Develop new major custom features
Integrate with new major 3rd party services

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White Label Service

If you are looking for a backstage reliable vendor to implement Projects, please contact us at dat.huynh@wiki-solution.com Our team of experts is dedicated to providing reliable and efficient project implementation services.

  • Consultancy

    We welcome your inquiries and are prepared to provide customization for our Maintenance package tailored to address your market's specific needs

  • Hassle-Free Escalation

    We maintain a clear escalation channel with leaders, managers, and directors to promptly address your concerns with timely action plan